Streamline Services LLC

Refund and Dispute Policy

Refund and Dispute Policy

Last Updated: September 17, 2026

This Refund and Dispute Policy (“Policy”) governs the financial and service terms between STREAMLINE SERVICES LLC (“Company,” “we,” “us,” or “our”) and the client (“Client,” “you,” or “your”) purchasing our consulting services, including Business Analytics, Digital Presence, AI Implementation, Lead Generation and other digital services (collectively, the “Services”).

By purchasing or subscribing to any of our Services, you agree to the terms outlined below.

1. General Policy Statement

Due to the custom, resource-intensive, and labor-based nature of digital consulting, strategy development, and technical implementation, all fees paid to STREAMLINE SERVICES LLC are generally non-refundable once work has commenced or deliverables have been provided, except as explicitly set forth in this Policy or in a signed Master Services Agreement (MSA) / Statement of Work (SOW).

2. One-Time Services

One-time consulting fees cover custom strategy, audit, setup, and implementation projects (e.g., initial AI workflow integration, business analytics dashboard setup, or digital presence overhaul).

  • Cancellation Before Work Commences: If you request a cancellation in writing within 48 hours of signing your agreement or paying the initial invoice, and before any initial onboarding, discovery, or technical setup has begun, you may be eligible for a full refund minus a $100 administrative and credit card processing fee.
  • Cancellation After Work Commences: Once discovery, analysis, custom configuration, or asset creation has started, all initial setup fees, deposits, and fixed project fees become non-refundable.
  • Project Delays: If a project is delayed or halted due to the Client’s failure to provide required assets, access, approvals, or feedback within 30 days, any fees paid will be forfeited, and work will be paused until a mutually agreed-upon scope adjustment is made.

3. Monthly Recurring Subscription Services

Recurring monthly fees cover ongoing management, monthly analytics reporting, AI model optimization, and active lead generation campaigns.

  • Billing Cycle: Monthly services are billed automatically in advance on a recurring basis (every 30 days or on the same calendar day each month).
  • Cancellation Policy: You may cancel your monthly subscription at any time by providing written notice (via email) at least 14 days prior to your next billing date.
  • No Partial Month Refunds: Cancellations take effect at the end of the current paid billing cycle. We do not provide prorated refunds or credits for unused days or partial months remaining in a billing cycle.
  • Access to Deliverables: Upon cancellation, access to proprietary company dashboards, active AI monitoring tools, or managed lead generation infrastructure will terminate at the end of the paid cycle, unless otherwise agreed upon in writing or at the discretion of STREAMLINE SERVICES LLC. Any fixed changes or updates to the website or stand alone tools may be kept and used by the client.

4. Service-Specific Disclaimers

A. AI Implementation

  • Work involves configuring third-party APIs, software, and custom prompts based on current AI model capabilities.
  • While we strive for high accuracy and efficiency, we do not guarantee specific internal operational outcomes, third-party platform uptime, or external API price changes. Custom setup fees remain non-refundable regardless of third-party platform modifications or system shifts outside our control.

B. Business Analytics & Digital Presence

  • Consulting deliverables rely heavily on data provided by the Client and third-party tools (e.g., Google Analytics, CRM software, website hosts). Refunds will not be issued for delays, discrepancies, or issues stemming from inaccurate client data, legacy code, or third-party service outages.

C. Lead Generation

  • Lead generation results (volume, cost-per-lead, conversion rate) are influenced by market dynamics, target audience responsiveness, offer quality, and sales follow-up by the Client.
  • No Performance Warranties: Unless specifically agreed upon under a separate performance-based SOW, we do not guarantee specific lead counts, revenue, or conversion rates. Payments are made for our technical management, labor, media spending execution, and campaign optimization, not guaranteed sales outcomes.

5. Billing Disputes and Formal Resolution

We strive to maintain clear communication and high client satisfaction. If you believe a charge was made in error or have a dispute regarding our services, please follow the process below:

  1. Direct Communication First: Before initiating a credit card chargeback or formal dispute with your financial institution, you agree to contact us at info@streamline808.com within 14 calendar days of the charge appearing on your statement.
  2. Dispute Review: Please include your company name, invoice number, the specific amount in dispute, and a detailed explanation of the issue. Our billing team will review and respond within 7 business days.
  3. Good-Faith Negotiation: Both parties agree to negotiate in good faith to resolve any service quality or billing disputes prior to taking formal legal action or filing bank disputes.

6. Chargebacks and Unauthorized Payment Reversals

  • If a chargeback or payment reversal is initiated without prior written notice to STREAMLINE SERVICES LLC or in violation of this Policy, we reserve the right to:
    • Immediately suspend all ongoing consulting services, AI workflows, active lead generation campaigns, dashboard access, etc.
    • Revoke licenses or access to any custom digital assets, code, or analytics dashboards developed during the unpaid period.
    • Recover the full disputed amount, along with any chargeback fees, legal costs, or collections charges incurred by STREAMLINE SERVICES LLC.

7. Contact Us

For questions, notices, or inquiries regarding billing, cancellations, or this Policy, please contact us at:

  • Company Name: STREAMLINE SERVICES LLC
  • Email: info@streamline808.com